In most organisations around 80% of customer contact is via the telephone.
This is a major cost and the quality of service provided is essential to the future success of your organisation.
Managing both calls made from mobiles and extensions is essential. Our service can report on both mobiles and extensions and provide consolidated performance and cost information.
Why Call Logging? Calls Loggers have three major benefits:
- Quality – Numbers of calls, KPI’s, numbers of call lost etc.
- Cost – Recharge costs to departments and force costs down
- Fraud and Abuse – Identify and stop misuse
How can The Call Loggers Help? We provide a fully managed call logging solution. Our service provides all the benefits of your own call logging system but without the associated problems.
What do I Receive? Simple to understand management information on costs, quality, network management and fraud/abuse. How many people call you? How quickly are they answered? How many calls do you miss?
Why use our Service? Our service removes all of the hassle and management of call logging. We even help you understand the results. The service provides lower costs and not only will you receive the usual cost, performance, operator, quality, fraud and other reports, we even take the time to explain how to interpret them.
So why not try out our complete call logging solution today? The BBW Call Management Service operates by removing the problems associated with call logging systems. Let us worry about the technology and allow yourself the time to make use of that valuable information. What’s more, we can even save you money!
The service includes the following:
- The supply, installation and maintenance of all equipment
- Collection of all the data
- Updating of the system
- Daily fraud monitoring
- All report production
- Report explanations and support
- Access to your data via our secure web site
You maintain complete control and have all the benefits of your own call logger but without the hassle.
For further information on BBW's Call Logging solution please visit the dedicated website at:
