June 2008
Soha Housing appoint BBW to manage the procurement of a VoIP, Call Centre and LAN solution.

May 2008
BBW has been appointed by the London Borough of Bexley to provide strategic communications advice.

April 2008
BBW has been appointed by the Royal Free Hospital to manage the procurement of enhanced switchboard and name dialler facilities.

March 2008
Despite public concerns about the economy, BBW announces a major increase in business at the start of 2008.

February 2008
Training up 40% - BBW announces a new year boom in training with particular interest in VoIP and cost savings courses.  For training information click here.

January 2008
Cut your mobile telephone costs.  BBW launches a new mobile management service.  Click here.

December 2007
BBW announces New Year Sale on training courses. 

November 2007
London & Quadrant Housing Trust appoint BBW to manage OJEU procurement for 130 site WAN.

October 2007
The Institution of Engineering and Technology (IET) formally the IEE, appoints BBW to oversee the installation of new communications infrastructure.

The problem with call logging is often not the data collection and reporting but the interpretation of the data.  For example the meaning of a lost call from a Siemens iSDX/Realitis is different to the meaning from a Meridian.  If you don't understand the meaning of the information then it is of little use.

BBW have real experience of logging many different telephone systems (Both traditional TDM and IP) and providing meaningful business information.

Call logging is very intricate and can be problematic. The process usually follows these stages, and we highlight some of the potential problems which occur:

• Retrieving data from telephone systems - this can often be affected by engineering work such as re-programming.

• Collating data at a central data bank - can be affected by power cuts, virus infection and computer crashes.

• Sorting data and building call information reports - call logging systems require in-depth knowledge and expertise in order to accurately manipulate the raw data into meaningful, informative reports.

• Explaining report information to users and management - requires background knowledge and telecoms experience that can be used to precisely explain what each figure means. Having the reports available means nothing if you cannot put the information to use in your organisation.

BBW currently log over 80 sites which include a wide range of different telephone systems such as iSDX/Realitis, Index, Meridian and Hicom.

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