| Call Logging is a way of
tracking and monitoring usage of the telephone
system.
You can think of it as an expansion to the
bills provided by your service provider.
However, call logging goes much further. Add to the cost breakdown: incoming call
statistics, network usage, departmental
summaries, originating extensions details and
most importantly; the ability to manipulate the
data to better meet your needs.
Successful call logging enables you to
accurately track and monitor telephony usage at
organisational, departmental and user levels.
The knowledge you can gain from utilising the
call information can enable you to achieve
significant cost savings through a combination
of reducing call costs, minimising fraud and
optimising line usage.
Running a telephone system without a call logger
is like driving without a dashboard!
Our clients use call logging for many reasons
including:
- Monitoring for fraud
- Ensuring staff do not abuse the telephone
- Monitoring speed of answer and comparing
different departments performance
- Recharging call costs to departments and
tenants
- Monitoring the use of their telephone
lines
- Reducing costs by reviewing call
suppliers with accurate information
In other words, an efficient call logging
system can achieve two things:
1. Reduce Costs
2. Allow you to
improve Customer Service
This
can all be achieved for a minimal investment.
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Our Clients
| Free Quotation
|
July 2008
