Our Operational Support service is designed to provide a dedicated support infrastructure to cover all aspects of your comms infrastructure. You can be rest assured we are there to support you.
Why do I need Operational Support?
Voice and data communications technology is becoming ever more complex and the risks to any organisation of a comms failure are increasing. Coupled with consolidation in the comms sector and the increased risk of suppliers failing.
What do I get?
The Operational Support service is fully customisable to ensure it fully meets your exact requirements. The service includes the following key components:
Network Manual – We will support you in documenting all aspects of your comms infrastructure (Voice, WAN, LAN). The Network Manual includes both details of the technology itself and the support contracts and arrangements. The manual includes full details of the equipment, suppliers, contact numbers, software releases, topology diagrams etc. This manual becomes to key to fast and effective support.
Telephone Helpline – Ever wondered about a potential new product or supplier? Have you been asked by a Finance Director if you should purchase a new item of technology? Have an idea and need a second opinion? Our helpline is there to support you.
Major Fault Support – Major service-impacting faults can be a disaster and the problem is worse if different suppliers blame one another. BBW have high level contacts at the major suppliers and a detailed technical understanding of the products and services. In the event of a major fault, we will drop everything to help you.
Supplier Risk Analysis – We will monitor your suppliers for potential risks. If it looks as if one of your suppliers is getting into trouble, changing strategy or may be taken over, we will keep you informed.
Consultant Meetings – We will set-up routine meetings with one of our Independent Communications Consultants to keep you up to date with developments in the market and potential new opportunities.
Benchmarking – Once a year we will benchmark your comms costs against market rates and advise you if there is the potential for savings.
Training Discount – All Operational Support clients receive a 10% discount on training course from commscourses.co.uk.
How do I Find Out More?
For full information on how BBW Operational Support can help you, simply Contact Us.
Professional
Telephone Helpline – Ever wondered about a potential new product or supplier? Have you been asked by a Finance Director if you should purchase a new item of technology? Have an idea and need a second opinion? Our helpline is there to support you. 
Consultant Meetings – We will set-up routine meetings with one of our Independent Communications Consultants to keep you up to date with developments in the market and potential new opportunities.