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News

April 2008
BBW has been appointed by the Royal Free Hospital to manage the procurement of enhanced switchboard and name dialler facilities.

March 2008
Despite public concerns about the economy, BBW announces a major increase in business at the start of 2008.

February 2008
Training up 40% - BBW announces a new year boom in training with particular interest in VoIP and cost savings courses. For training information click here.

January 2008
Cut your mobile telephone costs. BBW launches a new mobile management service. Click here.

December 2007
BBW announces New Year Sale on training courses.

November 2007
London & Quadrant Housing Trust appoint BBW to manage OJEU procurement for 130 site WAN.

October 2007
The Institution of Engineering and Technology (IET) formally the IEE, appoints BBW to oversee the installation of new communications infrastructure.

September 2007
BBW signs another NHS client to develop a complex communications infrastructure for the future.

August 2007
BBW announce dates for VoIP Configuration and Introduction to Datacomms courses for November 2007. More information from our training site www.commscourses.co.uk

BBW Consultants Ltd - Independent Communications Consultancy, Advice, Ongoing Support and Call Management Services

Customer Service - In most organisations over 80% of customer contact is made via the telephone or other electronic means. As a result telephone service is critical to your customer service strategy. Key issues to consider include:

How many calls do you receive?
Where are they answered?
How quickly are the calls answered?
How many calls are unanswered?

And most importantly:

How does this compare with your competitors or peers

Customer Service Staff - We fully appreciate the level of customer service you offer is entirely dependant on the quality and capabilities of your staff. Key issues to consider:

How do your staff compare?
Which staff are over and under performing?
What is the average call length for different staff?
What times of the day are staff answering calls?

We Can Help: Our services include:

Our Call Logging Service will answer all of those questions
The comparison with competitors
Professional, Independent advice and support
Mystery Shopping

For more information please contact us on 0800 458 0550 or click here.

bbw consultants ltd