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The essential element of any call logging system
is the effectiveness of the reports. We design
reports to be easily understood and to include
only the information required, without large
amounts of additional data.
Overview Reports: These are reports
designed to provide a large amount of
information in a consolidated way. A typical
call logging system would require over 10
separate reports to be run to create this
overview. The intention is to allow an immediate
overview of any problems or issues which can
then be investigated further.
Management Summary Report |
Monthly Trend Report
Cost Reports: Cost reports are
typically used to manage usage, check for misuse
and recharge costs to departments or clients.
BBW's service includes all of these options and
detailed tracking against client, cost centre or
service. Cost reports can also include
additional items such as extension rental costs
or other related re-charge information.
Destination by Extension Report |
Call Breakdown |
Telephone Bill For Extensions
Quality Reports: Quality reports allow
careful monitoring of the level of service
provided to callers. Measurements include the
numbers of lost calls, average ring times,
longest ring times and the percentage of calls
answered within a specified target. Monitoring
can take place at both switchboard and extension
level and can include investigative analysis to
identify where problems exist in a system.
Hourly Response Report |
Daily Response Report |
Daily Target Answer Report |
Departmental League Table
Network Management Reports:
Call
logging reports provide invaluable information
for managing the costs and performance of a
telephone system or network. When reviewing
supplier tariffs, identifying faults, reviewing
numbers of lines or considering the performance
of systems such as voice mail, the reports
become essential.
Trunk Information Report |
Busy Hour Trunk Report
Frequently Asked Questions |
Our Clients
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July 2008
