TEM
- Asset Management
- We identify and monitor every line, every mobile phone and every service which is paid for by your organisation.
- Invoice Management
- BBW monitor, audit and manage every single invoice. We confirm each cost is correct and reconcile the cost against the asset register.
- Tariff Review
- Each month we check that each line, mobile and device is on the most cost-effective tariff.
- Fraud and Misuse
- Proactive monitoring is critical and is an essential part of the BBW service.
- Management Information
- Detailed reporting for both staff and management is critical. We provide comprehensive management reports to show the costs coming down.
- Dispute Resolution
- Using both the asset register and the tariff check we help you to claim back overpaid costs.
Telecom Expense Management
Telecoms costs are both substantial and difficult to manage. Many organisations receive hundreds or even thousands of invoices and it is almost impossible to check each individual invoice. As a result, errors are made and costs increase.
Considering the range of different services, tariffs, suppliers and options available it is, perhaps, not surprising that errors occur. For example most mobile telephones are placed on a tariff by a contact centre agent and then not reviewed for years.
The key issues are as follows:
Overcharging - Surveys indicate that as many as 10% of telecoms costs are overcharged. Typical problems include the wrong tariff being used, ceased services still being charged etc.
Not Ceasing Services - Keeping track of staff mobile telephones, business lines and business broadband is difficult, given the speed that staff join and leave many organisations. As a result, thousands of pounds are spent on staff who are no longer employees.
Misuse - Do you monitor how your staff use corporate telecom services. Many organisations spend thousands providing their staff with free telephony services.
What are the Benefits of TEM?
The simple purpose of a TEM service is to reduce telecommunications costs and to keep them low.
1. Cease unused services
2. Cancel comms then staff leave
3. Detect invoice errors
4. Best practice advice
5. Fraud monitoring
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