BBW is one of the UK’s leading independent communications consultancies with an impressive track record of delivering cost effective solutions to our clients. By offering a comprehensive range of professional, technical and business communications advice and support, BBW is able to cater for a broad range of communications requirements.

From strategic communications reviews to cost and quality audits, BBW will have the most cost-effective solutions available, using industry-leading technology and solutions.

BBW Experience

BBW provide services from for all types of businesses from small single site operations to major enterprises with many thousands of staff.

We are pleased to provide some examples of specific projects:

• Major Insurance Company – Strategy for a 4000 agent contact centre

• Manufacturing Company – Audit of all telecoms services

• Solicitors – 10+ site VoIP and Unified Communications procurement

• Professional Services Company – National WAN benchmarking

Please contact us for full case studies and references. Although these are larger projects, we offer services for all sizes and types of company.

Audits and Benchmarking

Many BBW assignments comprise an audit or benchmarking exercise. We review all of the telecoms spend, LAN, WAN, Telephony, Mobile etc and identify potential savings from changing technology or by benchmarking the costs against market rates.

BBW recently completed a WAN benchmarking project for a national construction company which resulted in a negotiated saving of £600k over three years. We would be very pleased to provide full details.

Strategy and Procurement

BBW offer expert support with the development of communications strategies and subsequent procurements. Typical projects range for contact centres and VoIP replacement to LAN and WAN.

Technical Knowledge

The areas we cover include the following:

• Voice and Data Networks and Convergence

• Voice over IP and Unified Communications

• Contact Centres

• Cost saving audits and reviews

• Cost reduction audits

• Replacement telephone systems, voice mail etc.

• Mobile voice and data

• LAN and WAN networking

• Procurement and service management

Our Consultants

You can expect the following from our consultants:

• Expert knowledge of the products and services available

• A detailed understanding of the market

• Consultants with real world experience of implementing products and services and working with suppliers. We only make recommendations based on real work experience

• Advice on the wider aspects of a technology such as security issues, staff training and cultural issues

• A knowledge of the capabilities of the suppliers in the market based on many years of working with them